Hotel Spa of the Year – North & South America

Who can enter?

Any hotel property in North & South America where the spa is located in a hotel and the primary source of business at the property is the hotel. The spa may accept direct customers and may even be a separately owned business, but to consumers and the outside world the overall property is seen as a hotel.

About the business

1. Who is your core clientele?

2. What facilities does your spa offer (e.g. steam room, saunas etc)?

3. Which skincare and equipment brands do you use/stock?

4. What was your spa’s average treatment room occupancy between 1st May 2015 and 30th April 2016?

5. Please outline your spa’s philosophy and point of difference from the competition

6. Please explain how your spa excels at customer service (Please give examples)

7. Please outline your key marketing and operational initiatives for the last 12 months and give evidence/examples of how these have helped your business

8. What is your retail strategy and how do you measure its success?

9. Please outline your therapists' qualifications and your ongoing training and development policy, including dates of most recent training 

When uploading files, make sure they are in only one of the following formats:

The Awards system supports JPEGs, non-animated GIFs, TIFFs, PDFs DOC and XLS files only

Individual files larger than 2MB will result in the upload failing and in some circumstances cause your entry information to be lost. If the files are of the correct format and less than 2MB in size then select and upload each file one at a time.

DO NOT UPLOAD any of the following as doing so will automatically invalidate your entry: ZIP files, Any video file, Powerpoint or similar file

PICTURES OF SALON – Interior & Exterior (maximum of 4 pictures)

Please upload photographs of your SALON, showing both interior and exterior. You should provide at least one picture of the reception, one picture of a treatment room, and one from the outside. You MUST upload images of your salon to enter this award – images of candles, towels, or products do not count and will be deleted from your entry.Picture of Team (maximum of 1 picture)Please upload an image of your team here.

TREATMENT MENU (maximum of 1 upload)

You MUST upload a current treatment menu or list of services provided to enter this award.

MARKETING MATERIAL (maximum of 2 uploads)

If you have a brochure or any other piece of marketing material, upload this here

ADDITIONAL SUPPORTING MATERIAL (maximum of 2 uploads)

If you have any other documents material that you feel will support your entry please upload them here